{"id":875,"date":"2021-02-19T20:31:38","date_gmt":"2021-02-19T20:31:38","guid":{"rendered":"https:\/\/www.timberscompany.com\/?page_id=875"},"modified":"2024-04-22T18:43:25","modified_gmt":"2024-04-22T18:43:25","slug":"hospitality-operations-management","status":"publish","type":"page","link":"https:\/\/www.timberscompany.com\/hospitality-operations-management\/","title":{"rendered":"Hospitality Operations Management"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” use_background_color_gradient=”on” background_color_gradient_stops=”rgba(43,135,218,0) 0%|rgba(0,48,87,0.37) 100%” background_color_gradient_overlays_image=”on” background_color_gradient_start=”rgba(43,135,218,0)” background_color_gradient_end=”rgba(0,48,87,0.37)” background_image=”https:\/\/timberscompany.com\/wp-content\/uploads\/2021\/03\/CNR_Boon_Fly_Cafe_Dining_3_2016_09_21_Mid_Res_CMYK.png” custom_padding=”||8px|||” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” custom_padding=”11.4%||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” header_text_color=”#ffffff” header_3_font=”avenir-next-regular|||on|||||” header_3_text_color=”#ffffff” header_3_font_size=”15px” global_colors_info=”{}”]<\/p>\n

Timbers Company\u2122 Capabilities<\/h3>\n

Hospitality Operations<\/h1>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” background_color=”#fffbf3″ custom_padding=”27px||28px|||” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” custom_padding=”0px||0px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” header_2_text_color=”#003057″ header_2_font_size=”48px” text_orientation=”center” custom_margin=”||8px|||” header_2_font_size_tablet=”36px” header_2_font_size_phone=”” header_2_font_size_last_edited=”on|tablet” global_colors_info=”{}”]<\/p>\n

Our Approach<\/span><\/h2>\n

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For us, it\u2019s not all about the brick and mortar\u2014our success lies in the human connections we make along the way. Gracious and genuine hospitality is the intangible quality that seems to so effortlessly cross mountains and oceans, creating a singular Timbers’ experience around the world. From our boutique hotels to our private residence clubs, our hospitality team goes above and beyond to tailor services and programming authentic to the locations. Just show up, and we take care of the rest!<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|tablet” _builder_version=”4.16″ _module_preset=”default” background_image=”https:\/\/timberscompany.com\/wp-content\/uploads\/2021\/03\/OSP_Lifestyle_FirepitDay_022_CMYK_mid-res.png” custom_margin=”||||false|false” custom_padding=”95px|100px|96px|100px|false|true” custom_padding_tablet=”|50px||50px|false|true” custom_padding_phone=”|30px||30px|false|true” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” background_color=”rgba(255,251,243,0.9)” width=”100%” max_width=”45%” max_width_tablet=”70%” max_width_phone=”100%” max_width_last_edited=”on|phone” module_alignment=”left” custom_margin=”|auto||2px|false|false” custom_padding=”50px|50px|50px|50px|false|true” module_alignment_tablet=”center” module_alignment_phone=”” module_alignment_last_edited=”on|tablet” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” header_3_font=”avenir-next-regular||||||||” header_3_text_color=”#003057″ header_3_font_size=”20px” header_4_font=”avenir-next-regular|||on|||||” header_4_text_color=”#003057″ header_4_font_size=”14px” custom_margin=”||-1px|||” global_colors_info=”{}”]<\/p>\n

Our Expertise<\/h3>\n

[\/et_pb_text][et_pb_divider color=”#003057″ _builder_version=”4.16″ _module_preset=”default” width=”133px” max_height=”20px” custom_margin=”||0px||false|false” custom_padding=”||0px||false|false” global_colors_info=”{}”][\/et_pb_divider][et_pb_text _builder_version=”4.16″ _module_preset=”default” header_3_font=”avenir-next-regular|700|||||||” header_3_text_color=”#003057″ header_3_font_size=”20px” custom_margin=”||14px|||” global_colors_info=”{}”]Approachable, comfortably luxurious, and warm, our hospitality team has been recognized not only as standouts in their locale, but around the world.[\/et_pb_text][et_pb_text _builder_version=”4.16″ _module_preset=”default” header_3_font=”avenir-next-regular|700|||||||” header_3_text_color=”#003057″ header_3_font_size=”20px” custom_margin=”||14px|||” global_colors_info=”{}”]<\/p>\n

\u2022 Resort Management
\u2022 Hotel Management
\u2022\u00a0Residence Club HOA \/ Operations Management<\/span>
\u2022\u00a0Resort Master HOA \/ Operations Management<\/span>
\u2022 Luxury Rental Management
\u2022 Food & Beverage Management<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” background_color=”#FFFBF3″ custom_padding=”30px||30px||true|false” locked=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ make_equal=”on” _builder_version=”4.16″ _module_preset=”default” custom_padding=”13px||40px|||” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/timberscompany.com\/wp-content\/uploads\/2021\/03\/CNR_Lifestyle_SpaGirl_-2010_04_09_Mid_Res_CMYK.png” title_text=”CNR_Lifestyle_SpaGirl_ 2010_04_09_Mid_Res_CMYK” _builder_version=”4.16″ _module_preset=”default” width=”100%” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” custom_css_main_element=”margin: auto;” global_colors_info=”{}”][et_pb_text quote_border_weight=”0px” quote_border_color=”rgba(0,0,0,0)” _builder_version=”4.16″ text_font=”Playfair Display||||||||” text_text_color=”#BE5623″ text_font_size=”32px” link_font=”||||on|||#000000|” link_text_color=”#000000″ quote_font=”Playfair Display||on||||||” quote_text_color=”#000000″ quote_line_height=”1.3em” header_font=”|700|||||||” header_2_font=”|700|||||||” header_3_font=”||||||||” header_3_text_color=”#003057″ header_3_font_size=”32px” header_3_line_height=”1.5em” header_4_letter_spacing=”12px” header_5_font=”|300|||||||” header_5_text_color=”#bfbfbf” header_5_letter_spacing=”12px” header_6_font=”|700|||||||” header_6_letter_spacing=”12px” custom_margin=”||1px|||” custom_margin_tablet=”” custom_margin_phone=”” custom_margin_last_edited=”on|tablet” quote_font_size_tablet=”” quote_font_size_phone=”” quote_font_size_last_edited=”on|desktop” header_3_font_size_tablet=”24px” header_3_font_size_phone=”” header_3_font_size_last_edited=”on|tablet” saved_tabs=”all” locked=”off” global_colors_info=”{}”]<\/p>\n

We achieved a 91 Net Promoter Score<\/span> achieved at Timbers\u2019 private residence club properties in 2020, beating the 60 Net Promoter score hospitality luxury benchmark<\/h3>\n

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Award Winning Hospitality<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” custom_padding=”20px||20px||true|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][cwp_image_carousel gallery_ids=”1768,1023,1771,1028,1027,1026,3566,1772,1024″ cwp_number_slides_column=”9″ cwp_between_space=”3″ cwp_show_arrows=”off” cwp_number_slides_column_tablet=”3″ cwp_number_slides_column_phone=”” cwp_number_slides_column_last_edited=”on|tablet” _builder_version=”4.16″ _module_preset=”default” locked=”off” global_colors_info=”{}”][\/cwp_image_carousel][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” background_color=”#7AA4BB” custom_padding=”||20px||false|false” locked=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_5,1_5,1_5,1_5,1_5″ use_custom_gutter=”on” gutter_width=”2″ custom_padding_last_edited=”on|phone” _builder_version=”4.16″ _module_preset=”default” background_enable_image=”off” background_size=”initial” background_position=”center_left” width=”100%” module_alignment=”center” custom_padding=”0px||0px||true|true” custom_padding_tablet=”|20px||20px|false|true” custom_padding_phone=”|50px||50px|false|true” global_colors_info=”{}”][et_pb_column type=”1_5″ _builder_version=”4.16″ _module_preset=”default” background_enable_image=”off” background_size=”contain” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font=”avenir-next-regular||||||||” text_text_color=”#003057″ text_font_size=”14px” text_line_height=”1.5em” header_font=”avenir-next-regular||||||||” header_3_font=”avenir-next-regular||||||||” header_3_text_color=”#003057″ header_3_font_size=”18px” header_3_line_height=”0.8em” max_width=”250px” max_width_tablet=”100%” max_width_phone=”” max_width_last_edited=”on|tablet” custom_margin=”||8px|||” global_colors_info=”{}”]<\/p>\n

Leadership Team<\/h2>\n

[\/et_pb_text][et_pb_image src=”https:\/\/timberscompany.com\/wp-content\/uploads\/2021\/03\/dark-mountain.png” title_text=”dark mountain” align=”center” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”|1%||1%|false|true” custom_padding_tablet=”|13%||13%|false|true” custom_padding_phone=”|12%||12%|false|true” custom_padding_last_edited=”on|phone” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.timberscompany.com\/wp-content\/uploads\/2023\/06\/Gino-Marasco-HS.jpg” title_text=”Gino-Marasco-HS” admin_label=”Gino Marasco Img” _builder_version=”4.24.2″ _module_preset=”default” width=”217px” height=”289px” custom_margin=”||17px|||” custom_css_free_form=”selector img {|| object-fit: cover;||\tobject-position: center;||}” locked=”off” global_colors_info=”{}”][\/et_pb_image][et_pb_text admin_label=”Gino Marasco Txt” _builder_version=”4.16″ _module_preset=”default” text_font=”avenir-next-regular||||||||” text_text_color=”#003057″ text_font_size=”14px” text_line_height=”1.5em” header_font=”avenir-next-regular||||||||” header_3_font=”avenir-next-regular||||||||” header_3_text_color=”#003057″ header_3_font_size=”18px” header_3_line_height=”0.8em” custom_margin=”||6px||false|false” locked=”off” global_colors_info=”{}”]<\/p>\n

Gino Marasco<\/h3>\n

Managing Director \u2013 Hospitality Sales<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”|1%||1%|false|true” custom_padding_tablet=”|13%||13%|false|true” custom_padding_phone=”|12%||12%|false|true” custom_padding_last_edited=”on|phone” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.timberscompany.com\/wp-content\/uploads\/2024\/04\/Jillian-Tice-Director-of-Operations-HOA-Timbers-Company-Resorts.jpg” title_text=”Jillian-Tice-Director-of-Operations-HOA-Timbers-Company-Resorts” admin_label=”Jillian Tice Img” _builder_version=”4.24.2″ _module_preset=”default” width=”217px” height=”289px” custom_margin=”||17px|||” hover_enabled=”0″ custom_css_free_form=”selector img {|| object-fit: cover;||\tobject-position: center;||}” locked=”off” global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_image][et_pb_text admin_label=”Justin Vining Txt” _builder_version=”4.24.2″ _module_preset=”default” text_font=”avenir-next-regular||||||||” text_text_color=”#003057″ text_font_size=”14px” text_line_height=”1.5em” header_font=”avenir-next-regular||||||||” header_3_font=”avenir-next-regular||||||||” header_3_text_color=”#003057″ header_3_font_size=”18px” header_3_line_height=”0.8em” custom_margin=”||6px||false|false” hover_enabled=”0″ locked=”off” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Jillian Tice<\/h3>\n

Director of Operations – HOA<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”|1%||1%|false|true” custom_padding_tablet=”|13%||13%|false|true” custom_padding_phone=”|12%||12%|false|true” custom_padding_last_edited=”on|phone” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.timberscompany.com\/wp-content\/uploads\/2023\/06\/Justin-Vining-HS.jpg” title_text=”Justin-Vining-HS” admin_label=”Justin Vining Img” _builder_version=”4.24.2″ _module_preset=”default” width=”217px” height=”289px” custom_margin=”||17px|||” custom_css_free_form=”selector img {|| object-fit: cover;||\tobject-position: center;||}” locked=”off” global_colors_info=”{}”][\/et_pb_image][et_pb_text admin_label=”Justin Vining Txt” _builder_version=”4.16″ _module_preset=”default” text_font=”avenir-next-regular||||||||” text_text_color=”#003057″ text_font_size=”14px” text_line_height=”1.5em” header_font=”avenir-next-regular||||||||” header_3_font=”avenir-next-regular||||||||” header_3_text_color=”#003057″ header_3_font_size=”18px” header_3_line_height=”0.8em” custom_margin=”||6px||false|false” locked=”off” global_colors_info=”{}”]<\/p>\n

Justin Vining<\/h3>\n

Director of Operations<\/p>\n

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Explore our other capabilities.<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” background_color=”#FFFBF3″ background_enable_image=”off” background_size=”contain” custom_padding=”0px||0px|||” locked=”off” global_colors_info=”{}”][et_pb_row module_class=”capabilities-row” _builder_version=”4.16″ _module_preset=”default” width=”100%” max_width=”98%” module_alignment=”center” custom_margin=”|0px||0px|false|false” custom_padding=”|0px||0px|false|false” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text module_class=”cap-links” _builder_version=”4.16″ _module_preset=”default” text_font=”|600|||||||” text_text_color=”#0A6ED1″ text_font_size=”14px” text_line_height=”1.5em” max_width_tablet=”50%” max_width_phone=”80%” max_width_last_edited=”on|phone” custom_margin=”||||false|false” custom_padding=”20px||||false|false” link_option_url=”\/ground-up-development” module_alignment_tablet=”” module_alignment_phone=”center” module_alignment_last_edited=”on|phone” border_width_top=”3px” border_color_top=”#A4C8E1″ global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_tablet=”width: 100% !important;” border_color_top__hover=”#be5623″ border_color_top__hover_enabled=”on|hover” custom_css_main_element_phone=”width: 100% !important;”]Ground-Up
\nDevelopment[\/et_pb_text][et_pb_text module_class=”cap-links” _builder_version=”4.16″ _module_preset=”default” text_font=”|600|||||||” text_text_color=”#0A6ED1″ text_font_size=”14px” text_line_height=”1.5em” max_width_tablet=”50%” max_width_phone=”80%” max_width_last_edited=”on|phone” custom_margin=”||||false|false” custom_padding=”20px||||false|false” link_option_url=”\/value-add-development\/” module_alignment_tablet=”center” module_alignment_phone=”” module_alignment_last_edited=”on|tablet” border_width_top=”3px” border_color_top=”#A4C8E1″ global_colors_info=”{}” custom_css_main_element_tablet=”width: 100% !important;” custom_css_main_element_last_edited=”on|desktop” border_color_top__hover=”#be5623″ border_color_top__hover_enabled=”on|hover” custom_css_main_element_phone=”width: 100% !important;”]Value Add
\nDevelopment[\/et_pb_text][et_pb_text module_class=”cap-links” _builder_version=”4.16″ _module_preset=”default” text_font=”|600|||||||” text_text_color=”#0A6ED1″ text_font_size=”14px” text_line_height=”1.5em” max_width_tablet=”50%” max_width_phone=”80%” max_width_last_edited=”on|phone” custom_margin=”||||false|false” custom_padding=”20px||||false|false” link_option_url=”\/rebranding-repositioning” module_alignment_tablet=”center” module_alignment_phone=”” module_alignment_last_edited=”on|tablet” border_width_top=”3px” border_color_top=”#A4C8E1″ global_colors_info=”{}” custom_css_main_element_tablet=”width: 100% !important;” custom_css_main_element_last_edited=”on|desktop” border_color_top__hover=”#be5623″ border_color_top__hover_enabled=”on|hover” custom_css_main_element_phone=”width: 100% !important;”]Rebranding \/
\nRepositioning[\/et_pb_text][et_pb_text module_class=”cap-links” _builder_version=”4.16″ _module_preset=”default” text_font=”|600|||||||” text_text_color=”#0A6ED1″ text_font_size=”14px” text_line_height=”1.5em” max_width_tablet=”50%” max_width_phone=”80%” max_width_last_edited=”on|phone” custom_margin=”||||false|false” custom_padding=”20px||||false|false” link_option_url=”\/hospitality-operations\/” module_alignment_tablet=”center” module_alignment_phone=”” module_alignment_last_edited=”on|tablet” border_width_top=”3px” border_color_top=”#BE5623″ global_colors_info=”{}” custom_css_main_element_tablet=”width: 100% !important;” custom_css_main_element_last_edited=”on|tablet” border_color_top__hover=”#be5623″ border_color_top__hover_enabled=”on|hover” custom_css_main_element_phone=”width: 100% !important;”]Hospitality
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Timbers Company\u2122 Capabilities Hospitality OperationsOur ApproachFor us, it\u2019s not all about the brick and mortar\u2014our success lies in the human connections we make along the way. Gracious and genuine hospitality is the intangible quality that seems to so effortlessly cross mountains and oceans, creating a singular Timbers’ experience around the world. From our boutique hotels […]<\/p>\n","protected":false},"author":6,"featured_media":4598,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"footnotes":""},"_links":{"self":[{"href":"https:\/\/www.timberscompany.com\/wp-json\/wp\/v2\/pages\/875"}],"collection":[{"href":"https:\/\/www.timberscompany.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.timberscompany.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.timberscompany.com\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.timberscompany.com\/wp-json\/wp\/v2\/comments?post=875"}],"version-history":[{"count":2,"href":"https:\/\/www.timberscompany.com\/wp-json\/wp\/v2\/pages\/875\/revisions"}],"predecessor-version":[{"id":8413,"href":"https:\/\/www.timberscompany.com\/wp-json\/wp\/v2\/pages\/875\/revisions\/8413"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.timberscompany.com\/wp-json\/wp\/v2\/media\/4598"}],"wp:attachment":[{"href":"https:\/\/www.timberscompany.com\/wp-json\/wp\/v2\/media?parent=875"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}